1. Overview
We aim to ensure our customers are fully satisfied with every purchase. This Returns Policy explains how you can return products, request refunds, or exchange items purchased from RealStacyFoods.
2. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, unopened, and in original packaging.
- Perishable goods (e.g., fresh vegetables, meats) are not eligible unless defective or damaged upon delivery.
3. Non-Returnable Items
The following items cannot be returned for safety and hygiene reasons:
- Opened food packages
- Frozen or chilled items
- Custom orders or personalized items
4. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 24 hours of delivery. We may request photos as evidence before approving a replacement or refund.
5. Return Process
- Contact customer support at support@realstacyfoods.com.
- Provide order number, product details, and reason for return.
- Our team will arrange pickup or advise on the nearest drop-off point.
- Returned items will be inspected before a refund or exchange is processed.
6. Refunds
Refunds will be processed within 7–14 business days after we receive and inspect returned items. Refunds will be credited back to your original payment method.
7. Exchanges
If you wish to exchange an item, you may do so for products of equal or lesser value. Price differences for higher-value items must be paid before the exchange is finalized.
8. Shipping Costs
Return shipping costs are the responsibility of the customer, unless the product was defective or incorrectly delivered by us.
9. Cancellations
Orders may be canceled within 12 hours of placement if not yet processed for delivery. Once an order is dispatched, cancellation is no longer possible.
10. Contact Us
If you have questions about this Returns Policy, please email us at support@realstacyfoods.com or call our helpline.